Whether the order is $5 or $25, the costs associated with handling that order are nearly the same. Rather than requiring a minimum order amount, a $2.50 handling fee is added to all orders under $25 to help defray the costs of picking and packing the order. For all purchases $25 and above, there is never a handling fee.
You can always change or cancel an order with a status of Changeable or Pending. To view an order's status, click on My Account in the online store and enter the order number and order confirmation number that was on the screen after the order was submitted. You can also find this information on the confirmation e-mail receipt. Be sure to proceed through the entire checkout process. You will receive a new Order Confirmation showing any changes you've entered or a Cancellation e-mail showing your order has been cancelled.
We accept Discover, Visa, MasterCard and American Express. Your credit card is charged at time of shipment, not before. Sorry, we are currently unable to accept personal checks or C.O.D.'s.
We do not disclose, sell or rent any personally identifiable information about you to any third party. If you elect to receive special promotional offers, only pertinent information will be forwarded to the appropriate party for this specific purpose.
Not satisfied with the quality of a product? Please notify us directly using the customer satisfaction contact information listed on the product label.
We accept returns, but only if the product was found to be damaged upon arrival or if the wrong item was shipped. So be sure you're ordering the right product. If you do have a problem with your shipment, please contact us through the Contact Us section.
To ensure the protection of your personal data, our checkout process is secure, meaning your data is transferred in an encrypted form to secure data servers.
Secure, encrypted website pages can be readily identified via the address shown in the address bar of your browser. Secure pages begin with the designator HTTPS:. The (S) signifying a secure page. Unsecured pages being with HTTP:.
All order information is encrypted using a leading provider of digital trust services, Comodo, before being transmitted over the internet. Once we verify and authorize your credit card information, it is immediately deleted and NEVER stored on our servers. Your personal information is stored on a secure server.
Orders typically ship from our warehouse via FedEx within 2 - 5 business days, when all ordered items are in stock.
As a rule, we'll hold your order if an item is backordered and ship complete once all items are in stock.
In Step 5 of the Checkout, you'll have the option to instruct us to delete any backordered items off your order and ship the remaining items.
Two Special Services are available if you need your order quickly. One or both options can be used.
1. Air Shipment.
You can select Next Day Air or Second Day Air shipment services to reduce the time in transit with FedEx. For transit times to your state, see "HOW LONG will it take my order TO ARRIVE once shipped?".
NOTE: Air Shipping Methods reduce the time in transit with FedEx, NOT the 2 - 5 business days for usual order processing.
2. Rush Order Service. Whether Ground shipment or Air, your order will receive Priority Processing in order to leave our warehouse the same day. Reduces order processing time from the usual 2-5 business days.
Simply check the Rush Order Service box during check out. Orders received by 2:00 pm CENTRAL TIME, Monday - Friday, leave our warehouse the same day, and next business day for orders received after 2:00 pm. Holidays may affect this schedule. The Rush Order fee or 10% of your product total or $10, which ever is greater, will be added to your order total.
Shipping Fee Calculation
Also, shipping is not charged on the basis of order amount and we don't feel that's fair. We simply weigh the order, input your zip code and charge the FedEx actual Published Shipping Rate (the same rate you would pay if you took a package to FedEx yourself and shipped it from our zip code to yours).
Want to know shipping charges before you begin the checkout process? Use our "Shipping Fee Calculator" by clicking on the "Review Cart/Checkout" button.
International & PO Box Shipments
Sorry, we're currently unable to ship Internationally or to PO Boxes.
We attempt to be as accurate as possible. However, we do not warrant that product descriptions nor other content of this site are error-free. If an error is found, please contact us via the "Contact Us" section of this site and a correction will be made.